We will re-open today at 4pm, back to our regular hours.
Some of you have asked to know more about what happened. Last Friday night, our main refrigerator died. Saturday morning we came in and sadly had to toss a weekend’s worth of food in the garbage. The refrigerator company, Saturn, didn’t have an on-call technician for the weekend. We called in an independent repair man. He determined it was a leak, but he was unable to find it. We remade all of our sauces and moles Saturday, emptying our beverage fridges to find somewhere we could store them, hoping that somehow we would find a solution in time to open. We frantically tried to find a replacement or loaner that could be delivered right away. We couldn’t. Ultimately, we were forced to close for the weekend. (As those of you with restaurant experience know, the weekend is what restaurants depend on to pay the bills, so it was the worst possible timing and not an easy decision. We also had to cancel a private event.)
Monday, we had a repair person from the equipment supply company, Rose’s, come in and confirm what our first technician had said, that it was a small leak that couldn’t be found without extensive testing. They gave us several options and the best for us was to purchase a new fridge with a generous discount, which will be delivered soon. Rose’s has been very generous and helpful throughout.
On the other hand, Saturn has not been good to work with and those of you in the restaurant industry or those of you making buying decisions for institutions that purchase commercial refrigeration should avoid their products based on our experience. They never made progress Monday on finding a solution for us or even telling us whether they could provide a solution for us. We first called them at 8am and they seemed like they were interested in helping us. We impressed upon them the urgency of our situation and they seemed to acknowledge it. But they made no progress that morning. We tried to call them at noon and every hour after that to get an update, but they didn’t return our calls. They called us this morning, but only laughed when we expressed our displeasure at their lack of service.
Others have asked what you can do to help — or offered help in the way of recommending technicians, recommending alternatives, or even offering your fridge space in your restaurants. Thank you. We really do appreciate it. After dealing with a “customer service” agent who doesn’t give a damn, it’s nice to know our customers and fellow restaurants do. At this point, the best thing you can do is come in and have something to eat, order something to drink, and bring a couple friends.
Again, thank you for your well-wishes and support.
Tue: 4pm – 9pm
Wed: 4pm – 9pm
Thu: 4pm – 9pm
Fri: 4pm – 10pm
Sat: Noon – 10pm
Sun: Noon – 9pm
Facebook, Twitter, Yelp
Remember for more up-to-date information, we post specials and changes to the menu using Facebook and Twitter. See here:
Also, if you’ve been to the restaurant and enjoyed the food, we’d love to have you let people know on Yelp:
Mi Mero Mole
5026 SE Division St
Portland, OR 97206